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  • Listen to your consumers and employees with uSPEQ®

    Hearing the voice of experience offered by your consumers and employees is essential to ensuring high quality services and performance. But how do you obtain valid, reliable input from your key stakeholders?

    uSPEQ® (pronounced you speak) offers you the ability to anonymously capture the voice of your stakeholders without employing a staff of researchers or consuming valuable organizational resources.

    uSPEQ is a neutral, third-party resource to anonymously capture your consumers' and employees' feedback. uSPEQ questionnaires are scientifically proven to be both valid and reliable. A subscription includes access to uSPEQ's proprietary questionnaire items, survey distribution, and an easy-to-understand report.

    In short, uSPEQ provides valuable data your organization needs to ensure that its performance improvement activities are based on sound informational footing.

    uSPEQ covers domains and concerns important to a wide range of stakeholders, and there is sufficient detail in the questionnaire items and reports to enable your organization to use uSPEQ information to identify opportunities for quality improvement and track performance against goals. uSPEQ questionnaires utilize a core set of universal items for benchmark comparisons, an optional set of standardized items, and the ability to incorporate custom items to fit the unique data needs of the organization. Survey results are captured in a comprehensive report, allowing an organization to hear what is important to stakeholders and use that information in its quality and performance improvement efforts.

    uSPEQ products concentrate in two areas that are critical to organizational well-being and improvement.

    • uSPEQ Consumer Experience Survey gathers feedback from consumers (persons served, customers, clients, patients, residents, etc.) regarding their perception of the quality of services as well as their satisfaction.
    • uSPEQ Employee Climate Survey assesses organizational climate from the employees' perspective by systematically gathering and analyzing feedback from the organization's employees about their work environment.

    For information regarding how uSPEQ can capture the voices of your stakeholders, visit or call (888) 877-3788.

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