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  • Employment Supports (CES:ES)

    Employment Supports (CES:ES) Employment support services are activities that are employment related to promote successful training of a person to a new job, job adjustment, retention, and advancement. These services are based on the individual employee with a focus on achieving long-term retention of the person in the job.

    The level of employment support services is individualized to each employee and the complexity of the job.

    Often supports are intensive for the initial orientation and training of an employee with the intent of leading to natural supports and/or reduced external job coaching. However, some persons may not require any employment supports at the job site; others may require intensive initial training with a quick decrease in supports, while some will be most successful when long-term supports are provided.

    Supports can include assisting the employee with understanding the job culture, industry practices, and work behaviors expected by the employer. It may also include helping the employer and coworkers to understand the support strategies and accommodations needed by the worker.

    Supports are a critical element of the long-term effectiveness of community employment. Support services address issues such as assistance in training a person to complete new tasks, changes in work schedule or work promotion, a decrease in productivity of the person served, adjusting to new supervisors, and managing changes in nonwork environments or other critical life activities that may affect work performance. Routine follow-up with the employer and the employee is crucial to continued job success.

    Some examples of the quality outcomes desired by the different stakeholders of these services include:

    • Performance level achieved meets requirements of job or position.
    • Increase in skills.
    • Increase in hours worked independently.
    • Increase in productivity.
    • Increase in hours worked.
    • Increase in pay.
    • Employment retention.
    • Full-time employment.
    • Employment with benefits.
    • Increase in natural supports from coworkers.
    • Persons served treated with respect.
    • Increase in participation in the community.
    • Minimize length of time for supports.
    • Type and amount of staff interaction meet needs.
    • Job/career advancement.
    • Employer satisfaction.
    • Satisfaction outcomes that reflect needs and expectations of the employee are met.
    • Responsiveness to customers.
    • Job club to provide a forum for sharing experiences.

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