Skip to Main Content

Advanced Search

CARF Canada | CARF Europe | uSPEQ®

Customer Connect Login | Payer Login | Surveyor Login

Seen and Heard at the Transforming Outcomes Institute

Updated February 1, 2019

CARF’s 2018 Winter Transforming Outcomes Institute concluded on February 24, 2018. It hosted more than 100 participants in Tucson, AZ. Here’s the breakdown of the training.

Day 1

Resource Specialist Ron Tran

CARF Resource Specialist Ron Tran completes check-in and distributes course materials to participants.

CARF Chief Research Officer Di-Shen

CARF Chief Research Officer Di Shen, Ph.D., paid homage to Transforming Outcomes’ 20-year history.

Westward Look in Tucson

Participants explored the facility and surrounding area during afternoon breaks. The training was held at Westward Look in Tucson, AZ, which boasts a variety of activities, including nature trails, a stone path labyrinth (pictured above), horseback riding, and bicycling.

Participants working in small groups

As a wrap up to day one, participants worked individually or in small groups to create performance objectives and indicators that align with their own organization’s mission and values. In this activity, participants gained hands-on experience using CARF’s Walker Grid to create their performance measurement and management systems.

The Walker Grid is a framework tool that helps organizations identify outcomes and performance indicators that address consumer outcomes. A sample Walker Grid can be found in the complimentary publication: CARF Performance Management Workbook: A Six-Step Guide.

Participants discuss their results with the large group

Discussing their results with the large group helped participants better understand how to apply concepts learned during the day’s sessions. Participants also had the opportunity to constructively critique others and work collaboratively to edit their CARF Walker Grids as needed.

Rooftop patio reception

After day one sessions, participants and CARF staff relaxed and unwound during a reception on the hotel’s rooftop patio. Everyone seemed to appreciate the delicious food, discussions, and desert views.

Day 2

Participants broke into five lab groups

On the second day, participants broke into five lab groups to learn how to manipulate, analyze, and interpret data into information that an organization can use for performance improvement.

Mary Slavin of Boston University

Participants attended one of three concurrent sessions to learn about goal attainment scaling, outcomes measurement research, or how to link files for database management. Mary Slavin of Boston University encouraged participants to engage in discussion about subgroup analysis and outcomes of persons served.

Di-Shen and Gord Hirano

Throughout the sessions, CARF and Boston University staff provided one-on-one consultation and support to training participants. Above, Di Shen works with Canadian participant Gord Hirano on how he can apply concepts learned in sessions to his own organization.

Day 3

Day 3 Breakfast

Participants enjoy breakfast on the last day of the institute.

Session on presenting data to management

During a session on how to present data in management reports, participants discussed how to determine if findings are representative of the population served and how to interpret results. Participants also reviewed next steps such as gaining additional information from various stakeholders and planning for performance improvement.

Jeopardy game

An afternoon review session included a Transforming Outcomes-themed version of Jeopardy. Teams competed to demonstrate their understanding of course material and knowledge.

Surveyor Jim Baxter

To conclude the training institute, CARF Surveyor Jim Baxter reviewed how to summarize performance measurement findings, make recommendations, and create a plan for future action.

The next Transforming Outcomes Institute will be held February 28 – March 2, 2019 in Tucson, AZ. Organizations in Canada may also be interested in the  Canada Advanced Performance Measurement (2019 date and location TBD)

CARF performance management publications:

(Aging Services,Behavioral Health,Employment and Community Services,Child and Youth Services,Medical Rehabilitation,Performance Management and Improvement)

Legal notices  Careers  Contact Us

Text: A A A