Penny Gagnon, MA

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Biography

Penny Gagnon, M.A., serves as the CARF Canada Chief Accreditation Advisor. With over two decades of executive leadership experience, she specializes in health and human services organizations, focusing on developing organizational excellence, strategic planning, person-centered philosophies, stakeholder relations, quality assurance, and performance-based environments. Her guiding principles include creating inspiration and fostering commitment through the development of learning organizations, collaborative and ethical practices, evidence-based methods, and continuous quality improvement.

Prior to joining CARF Canada, Gagnon was a CARF surveyor and served on multiple boards of directors for child development and other health and human services in Canada. She has also taught in the business management program at Northern Lights College and Royal Roads University in the Master of Arts program. She completed her undergraduate work in First Nations studies and graduate work in leadership and training.

Areas of Expertise

Quality Assurance

Performance Improvement

Stakeholder Engagement

Public Speaking

Strategic Leadership

Written Communications

CARF Accreditation

Change Initiatives

Policy Development and Implementation

Budgeting and Forecasting

Education

Royal Roads University

Master of Arts

Organizational Leadership

University of Northern British Columbia

Bachelor of Arts

First Nations Studies

Links

• CARF International meet the leadership

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