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In all of CARF's accreditation areas, our customers -- accredited service providers -- tell us about the value that CARF accreditation brings to their organization, the persons they serve, and the community.
These testimonials are posted with the authors' permission.
Our unit has been through the accreditation/survey process several times. The nice thing about the CARF survey is that it has never felt punitive. In each instance we have had very professional surveyors who have highlighted what we are doing well and helped us find new ways to grow. I feel it makes us look at our processes and encourages high standards for patient care.
We chose CARF because its aging services network standards cover our housing, home care, and assisted living services, as well as our long-term care stream. We believe it is important to demonstrate accountability and excellence for the organization as a whole, not just in one area. CARF’s standards were designed for application in organizations like ours that provide a continuum of services to seniors. We deliberately sought out and then embraced the CARF standards because they are developed through a consultative, peer-review process that grounds them in provider realities. Most important, the standards center on the perspective of persons served, which aligns with the focus of our care and services. The surveyors could have focused solely on organizational documents and policies, but instead demonstrated what is unique to the CARF philosophy: the persons served mirror what is being done organizationally, and their voices need to be heard.
By doing the CARF self-assessment, we were able to better identify areas needing improvement - accessibility, staff training, etc. - and develop plans for improvement.
In the following videos, CARF-accredited providers and surveyors were interviewed about their experiences with CARF.
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